Our fulfillment period is split in to the production phase and shipping phase. Unlike most companies where the product is shipped immediately, ours is a little different. Because we literally hand-draw every single pet photo from scratch, it takes longer than usual to actually ship an order. But it's definitely worth the wait. And each parcel is prepared with a lot more care and attention.
Standard Ship Times:
USA: 7-14 Days
CA/UK/AUS: 14-21 Days
Rest of World: 20+
When your order is marked for shipping, you will receive an email with your tracking information.please be patient .
if you didn't receive your item within 3 weeks please contact us immediately and send email to : Support@marsastore.com